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Frequently asked questions

Questions? Problems using the site? Have a look below for answers so we can get you to the good stuff quicker. If you don’t find the answer here, feel free to send a note to coupons@aw.ca and we’ll get back to you shortly.


I’ve signed up, but I’m having problems logging in. What now?

You may have entered an incorrect password. Try clicking on the Forgot? link to reset your password.

I’m on the site, but can’t seem to redeem the coupons. Why?

If it’s your first time using the site, you need to create an account. Click on the SIGN UP button near the top and follow the instructions from there. If you’ve already signed up, just enter your email address and password then hit the LOG IN button above the coupons.

My coupons won’t print. What should I do?

If you’re having trouble printing coupons from our site, but otherwise your printer is working fine, please send a note to coupons@aw.ca and we’ll do our best to help fix that.

Why won’t all of my offers print?

You can Select All or simply just select a few of the offers you’d like to print right then. Whatever offers you haven’t selected are saved for later, whenever hunger strikes.

How do I access the offers on my mobile device?

awcoupon.ca is a mobile friendly website, so there’s no need for an app. Just plug awcoupon.ca into your mobile browser and go from there.

Can I redeem my coupons at any A&W?

Yes, you can redeem your coupons at any A&W restaurant in Canada. Just bring them in on your mobile device or on paper if you’ve printed them off. If you have any problems redeeming them, please contact coupons@aw.ca and we’ll be happy to help sort it out.

How do I delete my account?

If you’d like to delete your account, start by logging in. Click on the drop-down menu at the top, then select EDIT ACCOUNT. You’ll see a trash can icon near the bottom of that page. Click on DELETE MY ACCOUNT next to that icon and follow the instructions.

I’ve already redeemed all my offers. Can I get more?

Nice work. Of course you can get more! New coupons are released every few weeks. Just check back regularly and you’ll see them appear.

I got an email from A&W Coupons that looks blank. What the…?

You probably just need to click DISPLAY IMAGES or SHOW IMAGES to view the full email. If that doesn’t work send a note to coupons@aw.ca or visit awcoupon.ca directly for new coupons.