Frequently asked questions

Questions? Problems using the site? Have a look below for answers so we can get you to the good stuff quicker.

What do these new coupon icons mean?

Redeem in-restaurant - these coupons can only be used by scanning at the front counter or drive-thru window.

Redeem in-app - these coupons can only be used by entering the promo code at checkout on the A&W mobile ordering app.

If you see both icons on a single coupon, you can redeem in-restaurant or in-app.

I’ve signed up, but I’m having problems logging in. What now?

You may have entered an incorrect password. Try clicking on the Forgot? link to reset your password.

I’m on the site, but can’t seem to redeem the coupons. Why?

If it’s your first time using the site, you need to create an account. Click on the SIGN UP button near the top and follow the instructions from there. If you’ve already signed up, just enter your email address and password then hit the LOG IN button above the coupons.

How do I access the offers on my mobile device?

Simply visit awcoupon.ca on a mobile device browser. Once logged into your account, you can view coupons and redeem one during your next visit at a restaurant.

Can I redeem my coupons at any A&W?

Yes. You can redeem your coupons at participating A&W restaurants across Canada. Just show them on your mobile device at an A&W or enter the promo code at checkout on the mobile app. If you have any problem redeeming them, please contact us and we'll be happy to help.

I didn't get a chance to use my coupon and now it disappeared. What now?

Once a coupon method of redemption is selected, the barcode or promo code is valid for 20 minutes. After time has expired, it is moved to the “Redeemed” category. Coupons can be redeemed only once per guest.

Keep checking back to find more coupons available to use to satisfy your craving.

Can I print coupons?

No, you can no longer print coupons. To redeem, visit awcoupon.ca on a mobile device.

You can still view all coupons available to you when logged into your account on a desktop browser, but you must redeem from a mobile device.

How do I delete my account?

If you’d like to delete your account, start by logging in. Click on the drop-down menu at the top, then select EDIT ACCOUNT. You’ll see a trash can icon near the bottom of that page. Click on DELETE MY ACCOUNT next to that icon and follow the instructions.

I’ve already redeemed all my offers. Can I get more?

Nice work. Of course you can get more! New coupons are released every few weeks. Just check back regularly and you’ll see them appear.

I got an email from A&W Coupons that looks blank. What the…?

You probably just need to click DISPLAY IMAGES or SHOW IMAGES to view the full email. If that doesn’t work send a note to us or visit awcoupon.ca directly for new coupons.